Shipping policy

Last Updated: 09/24/2025

At KSB Boutique, we’re committed to getting your order from our hands to your doorstep with care and efficiency. Below you’ll find the details of how we ship and what you can expect once you’ve placed your order.

1. Processing Time

Each order is packed with pride. Please allow 2–4 business days for processing before your order heads out on the trail. During busy seasons, it may take a little longer, but we’ll do our best to keep things movin’.

2. Shipping Rates & Methods

Shipping rates are calculated at checkout based on your location and the size/weight of your order. We partner with trusted carriers to ensure your goods travel safely and swiftly.

3. Delivery Estimates

• United States: Most orders arrive within 5–10 business days once shipped.

• Canada: Most orders arrive within 7–14 business days, though customs inspections may extend delivery times.

4. Customs, Duties & Taxes

For Canadian orders, customers are responsible for all customs duties, taxes, or additional fees charged by Canadian authorities. These costs are not included in your purchase price or shipping charge.

5. Local Pickup (If Offered)

If you’re nearby, we may offer local pickup at no cost. Details will be available at checkout when this option is available.

6. Lost, Stolen, or Damaged Packages

Once your order leaves our boutique, it’s in the carrier’s care. KSB Boutique is not responsible for lost, stolen, or damaged packages, but we’ll do our best to help you work with the carrier to make things right.

7. Questions

If you’ve got questions about your order or shipping, give us a holler at ksbboutique5@gmail.com. We’re here to help and want your experience to be as smooth as a well-worn saddle.